Spotlight
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HDC Scholarship Application.
March 12, 2012
The HDC Executive Board is pleased to announce that the 2012 Scholarship Awards will be available for the Help Desk Institute's full day course on Customer Service Representative Skills-Building and Certification Training to be held at UCLA on April 19, 2012. More information about this course is avaialable online at: http://www.thinkhdi.com/education/courses/hdi-customer-service-representative.aspx
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5 minutes for your 2 cents.
February 22, 2012
The HDC is interested in hearing what you have to say about IT services that UCLA! We have put together a short survey to give you an opportunity to anonymously share your feedback. The HDC will use your responses and comments to better understand how staff and faculty view IT related services at UCLA.
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Free laptop theft protection software is a great resource for personally-owned machines only.
January 30, 2012
A recent Daily Bruin article on January 24, highlighted FrontDoorSoftware Security. FrontDoor Security Software is a client based tracking utility that can locate and remotely "lockdown" a laptop when lost or stolen. While we love to embrace new technology, especially any utility that increases security, the HDC board feels it important to inform our community this product should not be installed on university owned machines. As the UCLA Electronic Communications Policy dictates, units are not allowed to track department-owned staff and faculty machines because it violates the ECP. However, loaner laptops would have different guidelines, and campus security officials will be checking with Campus Council to see what the policy for those would be.
UCLA Policy 410: Nonconsensual Access to Electronic Communications Records
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"10 Minutes" - PDP
January 16, 2012
HDC is participating this Thursday afternoon, January 19, in a really great technology workshop, "Tech Tips in 10 Minutes".
The format is really fun; Campus IT professionals have 10 minutes to explain what a particular productivity tool does, give a brief tutorial, and show how to get started. Each tool will be demonstrated up to 6 times at each event. Attendees can pick a tool to learn about, gather around that "booth", see the demo for 10 minutes, and then go on to another booth and product.
We affectionately refer to these sessions as "speed dating" with productivity technology. This event will be exclusively for UCLA's Professional Development Program at The Wilshire Center. Our mission is to bring easy to learn and low-pressure tech tools to this elite group of UCLA Leaders and to help them make the most of their busy schedules.
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HDC Fall Meeting!
November 10, 2011
The Fall All Hands Meeting will held on November 17, 2011 from 1p-3p at the Student Acitivies Center (B05 Student Activities Center). Topics will include Training, Digital Signage, HDC Scholarships, Security, Wireless, and Software Central. Light refreshments will be available. Make sure to RSVP soon.
Agenda:
- Training Update
- Digital Signage Update
- HDC Scholarships
- Security "Top Ten"
- Software Central
- Social Media Panel Recap
- Wireless Updates
- "What's Your Problem?"